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t
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We would like to thank you for taking the time out to help us better serve your needs.
Here you will be able to rate the quality of service which was given to you.
We do ask that all contact fields be filled in, and please supply the same phone number that
was originally supplied to us, and the address of the site the service call was performed at.

The following quality of service survey can take up to 15 minutes to fill out.

CUSTOMER CONTACT INFORMATION
*
Last Name: *
Business Name: * (only fill in if business)
Address: * Apt:
City: * Zip: *
Phone:
Email: Verify:
Service Call Date: without giving a date of service the reply will be ignored
Time of Call:
Type of Call:
Did we Pull the air conditioner to the shop:
Would you Like to sign up for Specials via Email:
 
PART 1 ... CUSTOMER SERVICE FROM OFFICE
1 Poor to 5 Excellent
Were you satisfied with the initial contact from our office prior to our arrival for the service call.
Was the office contact done in a professional manner.
Were you satisfied with the person who you spoke with.
Did the person handle your questions well.
Were you given a specific time
If answered Yes to above what time was given
Did the office contact try to work with you
Overall how satisfied were you with the help given over the phone  
Who did you speak with over the phone prior to our arrival
 
PART 2 ... Initial on site contact
1 Poor to 5 Excellent
Were our service people courteous
Were our service people concerned
Did they have a clean appearance
Did they seem to be knowledgeable in diagnosing your problem
Did they clearly explain to you what they felt was wrong (if the call was for service)
Did they explain to you clear reasons for the size machine they suggest (if the call was for install)
After all work was done in your home was the area of work left as clean as it was prior to us coming
 
Do you feel your concerns were met
Overall how satisfied were you with the on site service we supplied
What were the names of the service people who came to you on this call
 
PART 3 ... Unit Return (Second on site contact)
1 Poor to 5 Excellent
Were our service people courteous
Did they have a clean appearance
After all work was done in your home was the area of work left as clean as it was prior to us coming
Did the returned unit meet your expectations
Do you feel the price charged was fair (if any monies were collected)
Was this crew (if different than other) as good as first
Overall how satisfied were you with the on site service we supplied
What were the names of the service people who came to you on this call
 
What if any can we do to better serve you in the future
(225 character limitation)
Here you may add any comments *
(225 character limitation)

*Please note that some comments may be posted for others to see.
Would you recommend us

 
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